Online & Mobile Privacy Practices

Updated: 9/8/2025

Introduction

Homebase Federal Credit Union (“Homebase Credit Union”) strives to serve your needs and to protect your identity and any information we collect about you.

Our Online and Mobile Privacy Practices information:

• covers your interaction with Homebase Credit Union, its affiliates, and companies engaged by Homebase Credit Union and its affiliates to render online services when you visit any mobile or online Site or application that we own, including, but not limited to, our website (homebasecu.org) and our mobile apps (“Sites”) including Mobile Banking;
• describes the categories of personally identifiable information (“Personal Information”) that we may collect about you when you interact with or visit our Sites;
• describes the categories of other persons or entities with whom we may share your Personal Information;
• discloses whether other parties may collect Personal Information about your online activities over time and across different websites when you use our Sites;
• describes the way you can review and request changes to any of your Personal Information that we collect;
• describes how we will inform you of important changes to our Privacy Policy;
• discloses how we respond to web browser “do not track” signals or other opt-out mechanisms;
• discloses if we engage in the collection of your Personal Information about your online activities over time and across different websites;
• describes how we safeguard children’s privacy; and
• describes our adherence to the European Union’s General Data Protection Regulation (GDPR)

1. What Information Do We Collect?

We take your privacy seriously and make the safeguarding of your Personal Information a priority. We collect Personal Information only as allowed by law. Use of the internet makes it possible for other parties to collect data about your online activities over time and across different websites, including when you use our Sites.

We may collect Personal Information when you enter data into an application for new products or services or when you use our Sites, products and services. Personal Information may include your name, account number, home or other physical address, social security number, the contents of your communications with us, phone number, and email address. Additionally, our Sites may collect certain electronic data, such as your geolocation, IP address, keystrokes, website interactions, and device identifier.

The Card Controls feature within our Online Banking and Mobile App periodically collects, transmits, and uses geolocation information for enable feature(s) that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background, only while the Solution is being used, or not at all, depending on the End User’s selection. The End User can change his/her/their location permissions at any time in their device settings. 

2. With Whom Do We Share the Information We Collect?

We may share your Personal Information with affiliates and third parties in accordance with the practices set forth in our Consumer Privacy Policy. We do not and will not sell your personal information. We may use or share information to enhance your experience on our sites, to help deliver our ads on your web browser, and to measure advertising campaign effectiveness. We may also share your information as required to meet legal and regulatory obligations.

All third-party providers operate under contractual agreements that require them to adhere to robust confidentiality standards and data privacy protocols. These contracts mandate compliance with federal and state laws, including regulations pertaining to consumer privacy, information security, and electronic banking. Third-party providers are granted only the minimum access necessary to fulfill their service roles, and they are explicitly prohibited from using your personal information for marketing or any unauthorized purpose. We perform regular due diligence and oversight reviews to assess provider performance and compliance with Homebase Credit Union's security policies.

Additional information about our third-party providers within online and mobile banking can be found in our Online Banking Service Agreement.

3. Keeping Your Information Accurate

It is important that we have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out of date, please contact us at (804) 452-0736 or visit a branch. You may also review and request changes to certain Personal Information such as your email address, mailing address, and telephone number within Online Banking.

4. How You Can Control Your Information

Our Sites are designed for optimal viewing with cookies enabled (cookies are small text files that collect internet traffic data). For example, cookies store your preferences for when you visit our Sites. If your web browser settings allow cookies, our Sites will utilize them. You may disable or remove cookies by accessing your web browser settings. Our Sites will still function without cookies, but some features may not work properly. Please note that due to a lack of consistent standards across browsers, our Sites may not respond to “do not track” browser settings. We do not monitor your online activities after you leave our Sites.

We only use your Personal Information for certain purposes as allowed by law (see Section 1 and refer to our Consumer Privacy Policy), which you cannot limit.

You may, however, be able to opt out of certain advertisements. To learn more about a particular advertising network (including how to opt out), click on the industry group network symbol or link located on the advertisement.

5. Children’s Privacy

Homebase Credit Union recognizes that protecting youth, young consumers and children's identities and online privacy is important. We encourage parents to be involved with their child's online usage and to be aware of the activities in which they are participating.

Currently, Homebase Credit Union does not knowingly solicit or collect personal information from individuals under the age of 13 who use our Sites without obtaining consent from a parent or legal guardian. If we receive online information from anyone that we know to be a child, we will only use the information to respond directly to a child’s request. If any individual believes their child has provided personally identifiable information to us, they must contact us so that we can allow them the opportunity to review and delete such information by calling (804) 452-0736 or writing to Homebase Credit Union, 4495 Crossings Boulevard, Prince George, VA 23875.

Homebase Credit Union provides links from our site as a service and is not responsible for the content or accuracy of the information provided on these third party sites. Please be aware that other web sites may obtain or use information about site visitors differently than us. We recommend that parents read the privacy policies of any web site they or their children visit before using their services.

6. Data Sharing

Although Homebase Credit Union does not share your Personal Information with nonaffiliated third-party companies except as provided by our Consumer Privacy Policy, we are aware that you may choose to do so in order to use their services. For example, you may have authorized some third-party companies to access your Personal Information and account data to offer financial information and services such as: account aggregation (consolidating your financial account information from different sources), making payments via a website or mobile application, and tax preparation. Because these third-party companies have access to your Personal Information and account data and may use your account sign in credentials in order to provide the service, we recommend you use caution when granting such access to third-party companies.

Some of these third-party companies may use other companies to assist them with providing services or with accessing your Personal Information or account data. Any one or all of these companies may be storing your Personal Information or account data. Homebase Credit Union is not responsible for the use or disclosure of any Personal Information or account data accessed by or on behalf of any company or person to whom you provide your Homebase Credit Union sign in credentials or account information. We do not control the privacy, security, or accuracy of your information that may be held by these third-party companies, which are governed by the third-party’s privacy policy and data security program. We are also not responsible for any fees associated with these third-party services.

When you provide your sign in credentials to your Homebase Credit Union accounts to a third party, you will be deemed by us to have authorized all transactions or actions initiated by that third party using the access information you provided, whether or not you are aware of the specific transaction or action.

If you decide to revoke the access authority you previously gave to a third party, we strongly recommend that you change your Homebase Credit Union password to ensure that the party cannot continue to access your account. For security and other reasons, Homebase Credit Union reserves the right to block or disable third-party access to any account without notice.

Additional information on our online and mobile banking terms and conditions can be found in our Online Banking Service Agreement.

7. Privacy Notice Updates

We may change our policy from time to time. When we do, we will let you know by appropriate means, such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to our policy will become effective when posted unless indicated otherwise. We comply with the European Union's General Data Protection Regulation (GDPR) as applicable.