Spoofed Credit Union Phone Number
Members have reported a scam where they receive a phone call that appears to be from the credit union, but is in fact a fraudster spoofing the credit union's number. The caller asks for personal account information in order to gain access to Online Banking. Once the fraudster has access to the member's account, fraudulent transactions can be made.
Please remember that a legitimate call from our Fraud Department WILL NOT ask for your login ID, Online Banking credentials, or personal account information. If you are unsure if a call is legitimate, end the call and dial our main number: (804) 452-0736.
Fraudsters are tricky! Our fraud department may text you for confirmation of transactions that seem out of pattern for you. Fraudsters may tell you to reply “yes” to these text messages, granting permission for subsequent (fraudulent) transactions to proceed. Please only answer “yes” if you indeed authorized the transaction in question.
Some members have reported receiving phone calls attempting to verify their debit or credit card transactions. The caller asks for the security code on the back of your debit or credit card to ensure that they have reached the correct card holder. This is a fraudulent attempt to steal your personal information!
A legitimate call from our Fraud Department WILL NOT ask for your card number, expiration date, or security code on the back of the card.
Members have also reported receiving text messages with a warning that their card has been locked. These texts do not include the name of a financial institution. Responding to the texts could lead to compromising your personal information.
If you receive a suspicious call or text, DO NOT give out any personal information. We encourage you to call Homebase Credit Union at (804) 452-0736 to confirm activity on your account.
Card controls within our mobile app are also a valuable option to verify card transactions. Card controls allow you to turn on or off your cards if you have any safety concerns.
We appreciate your assistance with protecting your account information. Thank you for your membership!